BEAUTY SPA & SALON
Position:	Spa Receptionist Runnymede Hotel & Spa UK - London
Location:	London - United Kingdom
The Hotel is a privately owned and managed hotel which consistently delivers big company services and facilities with small company hospitality and attention to detail. The contemporary atmosphere and outstanding facilities have earned the hotel a place as the UK's largest independent four- star hotel. Set in landscaped gardens on the banks of the river Thames the hotel boasts 180 guestrooms, suites and apartments, a stunning health and fitness spa, meetings and events facilities for up to 300 guests, ample free car parking and a choice of restaurants and bars. Known for its committed approach to its employees; the hotel is recognised as continuing to meet the national standard for effective Investors in People as well as holding a Certificate of Best Employment Practice from the British Hospitality Association. Benefits include *Free meals whilst on duty *Free uniform and uniform laundry/dry cleaning *Taxi service for out of hours duty ± *Long term service awards from one year onwards *Food discounts within all outlets *Complimentary night stay in a sister property *Accommodation at a discount for friends and family *External study programme sponsorship *Staff accommodation ± *Outstanding Training and Development opportunities *NHS Dental Treatment Insurance *Life Insurance *Private health care after 5 years *Company Pension Scheme Job Requirements: We currently have an outstanding and unique vacancy for a Spa Receptionist. JOB TITLE: Spa Receptionist REPORTING TO : Guest Services Co-ordinator JOB PURPOSE: To ensure a professional service of welcoming a customer, handling all activities relating to the reception areas as well as looking after any enquiries relating to the Runnymede Spa. ACCOUNTABILITIES: 1) To welcome and greet all visitors to the facility. 2) To deliver a high standard of customer service at all times in line with the Runnymede Spa guidelines. 3) To answer all phone enquiries ensuring relevant messages and information are processed appropriately and quickly. 4) To organise bookings and appointments for all activities associated with the Runnymede Spa. 5) To ensure that the members abide club rules and regulations at all times. 6) To assist the management of the reception area, ensuring the cleanliness and professional appearance of the area is maintained to an excellent standard at all times. 7) To distribute any such items as maybe required by customers of the facility, including brochures and information packs. 8) To assist in the management of any lost property or report of any lost items by the members. 9) To monitor the entry systems of the Spa and ensure only eligible parties gain access to the facilities. 10) To follow the appropriate cash handling procedures to ensure consolidation of the till operation throughout the day. 11) To ensure retail items are appropriately processed via the till system to assist with stock control. 12) To follow the opening up and closing down procedures within the Spa. 13) To produce word processing documents, presentation materials and other relevant documents as required. 14) To carry out any reasonable task as required by the management team. PERSON SPECIFICATION Essential: · Good customer care skills . Able to work shift pattern including weekends · Well presented · Works well in a team · Good communication skills · Good level of English · Good telephone manner · Works well under pressure . Desirable: · Previous reception experience Management Position? No Entry-Level Position? No Work Permit Needed? Applicants who do not already have legal permission to work in the United Kingdom will not be considered. Job Available: immediate Industry Categories : Spa Position Categories : Concierge Desk, Front Desk, Spa Compensation Salary Range: Bonus Plan? No Accommodation? Yes Other: Pension, Healthcare, Spa Membership and more
Salary:	ND
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