To deliver efficient service to all guests in a friendly and professional manner at all times and display excellent customer service and awareness.

To perform all available treatments to a high standard, ensuring all correct methods and etiquettes are utilised.

To ensure the Spa area is kept in a professional and appealing manner and in a way that provides efficient service

To liase with all other areas of the operation in the relaying of information and taking personal responsibility

To be self motivated to learn and improve personal knowledge to the benefit of the guests

To drive sales for Spa and Beauty products whenever possible and utilise common sense in managing appointments, for optimal guest satisfaction and department profitability.

To develop positive working relationships within all the teams of the operation

Demonstrate an excellent overall knowledge of Neilson products and pro-actively cross sell our holidays to all Neilson guests.

To carry out other duties that help with the smooth running of overseas operations as directed by the line manager in resort